❓ FAQ – Frequently Asked Questions
🛒 Orders
When will I receive my order?
Delivery times for accessories are 3 to 5 business days in mainland France.
Can I modify my order after placing it?
Yes, within 2 hours of purchase. Contact us via the contact form.
👕 Personalized items (t-shirts & dresses)
What are the lead times for a personalized item?
Our personalized t-shirts and dresses are made on demand. The delivery time is approximately 3 weeks.
Can I order accessories at the same time as a personalized t-shirt?
Yes, but please note:
- Accessories are shipped quickly (3 to 5 business days).
- Personalized items are shipped later (approximately 3 weeks).
👉 Result: your order will be sent in 2 separate packages, with 2 shipping fees.
💡 Tip: To avoid double shipping fees, we recommend placing two separate orders (one for accessories, one for personalized items).
👶 Usage
From what age can Ikala Ngita products be used?
Our Ikala Ngita hair care products are suitable for adults and children from 3 years old, in accordance with their safety assessment.
We recommend use under adult supervision for young children and avoiding any contact with the eyes.
🚚 Delivery
Do you ship internationally?
For the moment, we only deliver within France.
What delivery methods are available?
- Delivery to a pickup point (Mondial Relay)
- Free pickup in Mahalon or Douarnenez (by appointment)
🔄 Returns
How do I make a return?
Consult our Refund Policy page at the bottom of the site.
📩 Contact
How can I contact you?
Via our contact form.
❓ Loyalty Program – FAQ
How does the Ikala Ngita loyalty program work?
The Ikala Ngita loyalty program allows you to accumulate points with every order placed on our site.
These points can then be exchanged for rewards and benefits.
How do I sign up for the loyalty program?
Simply sign up once with your email address.
To do so, click on the "Rewards" bubble on the site and create your account.
Do I have to sign up with every order?
No 😊
Once registered, your account is automatically recognized with every order placed using the same email address.
How do I earn points?
Points are earned only on purchases made on the site, in accordance with the current loyalty program rules.
Where can I see my points and rewards?
At any time, you can check your point balance and available rewards by clicking on the "Rewards" bubble on the site.
Is it free?
Yes, signing up for the loyalty program is 100% free.
💛 Thank you for choosing Ikala Ngita!